Question 1

Are you really available 24/7?

Accepted Answer

Yes — a licensed plumber answers every call, day or night, weekends and holidays included. No call centers, no extra after-hours fee.

Question 2

How fast can you get here?

Accepted Answer

Our average response time across Austin is 45 minutes for emergencies and same-day for standard service calls.

Question 3

Are you licensed and insured?

Accepted Answer

Absolutely. Texas RMP License #41827, $2M general liability, and every tech is background-checked and drug-tested.

Question 4

Do you give upfront pricing?

Accepted Answer

Always. We quote the full price before any work starts. No hourly surprises, no hidden fees, and the price we quote is the price you pay.

Question 5

What's your warranty?

Accepted Answer

Every repair carries a 2-year workmanship warranty. Water heater and repipe installs include up to 10 years of parts coverage.

Question 6

What areas do you serve?

Accepted Answer

Austin, Round Rock, Cedar Park, Pflugerville, Leander, and Georgetown. If you're within 30 miles of downtown Austin, we'll be there.

Question 7

Do you offer free estimates?

Accepted Answer

Yes — phone estimates are free for any job, and in-home quotes are free for water heater installs, repipes, and sewer line work.

Question 8

What should I do while I wait during a leak?

Accepted Answer

Shut off your main water valve (usually near the street or in the garage), turn off the water heater, and move valuables off the floor. We'll talk you through it on the call.

Guides & answers from Riverside Plumbing Co.

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